KOKOON Return Policy
We hope you love your new items, but if you need to return something, let us make it as painless as possible!
Returns are accepted within 30 days from the date your order was shipped (the date on your packing list)
To Use a KOKOON RETURN LABEL: Click Here to generate
· Or Use your own return method: Please use a track-able and insured shipping method as we are not responsible for return merchandise not received at our warehouse.
To Exchange for item or Store Credit (see exchange options below):
When exchanging full price items your return shipping is free.
To Return for Refund:
If using a KOKOON Return Label, a $5.95 return shipping charge and original shipping fee will be deducted from your refund per order.
If using your own return method, of course we will not deduct the $5.95 return shipping charge from your refund, but the original shipping fee will be deducted from your refund.
When returning Sale, SOTW, Clearance or Special Promo items, the client pays return shipping for either store credit or refund.
- Please allow up to 5 business days to process a refund.
- Sorry, Special Order Surcharges are not eligible for refund or store credit.
- Items must be new, unworn, unaltered, with tags intact.
2508 24th Ave S
Minneapolis, MN 55406.
KOKOON is a small batch design company ~
To ensure you do not miss out on the limited edition style you want, your BEST BET is to purchase your new size/style outright, and send back your original for a refund. In the return package, just include a note with your new order number. We'll be happy to refund the original piece AND the original shipping charge.
If you feel like walkin' on the wild side, you can return your original to KOKOON, including a note with a request for the item/size you want in exchange. If we can fill it, we will.
If we can't, we will be in touch with your options to either refund or issue store credit.
Did we mess up?
Please forgive our humanity and of course the return shipping is on us. Just put a note in your return so we know.
Thank you so much for your support and your business, from everyone at KOKOON!!