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FAQ

FAQ - Frequently Asked Questions about KOKOON, including sizing and our return policy. Don't see your question here? Please contact us, we would love to help!

We offer XS through XL. A general guideline is: XS = 0/2; S = 4/6; M = 8/10; L = 10/12; XL = 14

We are proud that all our clothes are designed and manufactured in the USA!

We ship all packages Priority Mail or Fed Ex Ground, and all in stock items should leave the warehouse within 3 business days of your order. If we need to create the garment for you, please allow up to 4-5 weeks. We will contact you with an estimated eta on any backorders.

Shipping is $5.00 flat shipping charge, no matter how large the order (contiguous US only). For shipping outside the contiguous US, you will receive an exact shipping quote for your approval before your package ships.

Returns are easy and hassle free. Items may be returned within 30 days from the day your order was shipped for either a merchandise credit or refund. Please click the Returns tab to begin the process.

We would love for you to try KOKOON in person! Please e-mail amber@kokoon.net with your city/state or use the form on our website to inquire. Amber will let you know if there’s a Stylist working in your area.

Yes! Just type her name into the text box asking for your representative upon check-out.

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