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FAQ

FAQ - Frequently Asked Questions about KOKOON, including sizing and our return policy. Don't see your question here? Please contact us, we would love to help!

We offer XS through XL. A general guideline is: XS = 0/2; S = 4/6; M = 8/10; L = 10/12; XL = 14

We are proud that all our clothes are designed and manufactured in the USA!

We ship all packages Priority Mail or Fed Ex Ground, and all in stock items should leave the warehouse within 3 business days of your order. If we need to create the garment for you, please allow up to 4-5 weeks. We will contact you with an estimated eta on any backorders.

Shipping is $5.00 flat shipping charge, no matter how large the order (contiguous US only). For shipping outside the contiguous US, you will receive an exact shipping quote for your approval before your package ships.

Returns are easy and hassle free. Items may be returned within 30 days from the day your order was shipped. Please follow the instructions in your package. If you are returning for an exchange or merchandise credit, the return shipping is free. If you are returning for a refund, you cover the cost of the return shipping. Just mail the package back to us after you receive instructions. Please note, we do not credit back the original $5 flat shipping charge. Steal of The Week Items, Last Chance Items, and Clearance Items may be returned for Merchandise Credit only. The client pays the return shipping on these items.

Here's How:

• If you have a Stylist, please contact her within 14 days of receiving your order and she will take care of it for you. • If you ordered without a Stylist, please email amber@kokoon.net within 14 days of receiving your order and you will receive an email with instructions. • Include your packing list or invoice #. • Return must be in our warehouse within 30 days from the date the order was shipped, which is on your packing list. • Merchandise must be unworn, unwashed, unaltered, with the hang tag intact. • Please allow 5 to 7 business days to process your return once we receive it.

We would love for you to try KOKOON in person! Please e-mail amber@kokoon.net with your city/state or use the form on our website to inquire. Amber will let you know if there’s a Stylist working in your area.

Yes! Just type her name into the text box asking for your representative upon check-out.

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