FAQ
FAQ - Frequently Asked Questions about KOKOON, including sizing and our return policy. Don't see your question here? Please contact us, we would love to help!We offer XS through XL. A general guideline is: XS = 0/2; S = 4/6; M = 8/10; L = 10/12; XL = 14
We are proud that all our clothes are designed and made in Minneapolis, Minnesota!
We ship all packages Priority Mail or UPS, and all in stock items should leave the warehouse within 3 business days of your order. If we need to create the garment for you, please allow 2 to 4 weeks. We will contact you with an estimated eta on any backorders.
Shipping is a $5.00 flat fee and free for orders over $100 in the lower 48 states. $10 flat fee shipping for orders to Alaska and Hawaii.
Regular Sale and Full Price Items may be returned within 14 days from the day your order was shipped.
Contiguous US Only::
If you are returning a full priced item for an exchange or merchandise credit, the return shipping is free (one time per original order).
Clients pay return shipping for all sale items and full price refund items.
Outside the Contiguous US clients pay the cost of the return shipping. Just mail the package back to us after you receive instructions. Please note, we do not credit back the original $5 flat shipping charge. For Sale/Steal of The Week Items the client pays for return shipping.
Clearance Items are final sale.
Here's How:
please email info@kokoon.net within 14 days of the ship date and you will receive an email with instructions. • Include your packing list or invoice #. • Return must be in our warehouse within 21 days from the date the order was shipped, which is on your packing list. • Merchandise must be unworn, unwashed, unaltered, with the hang tag intact. • Please allow 5 to 7 business days to process your return once we receive it.
Please e-mail info@kokoon.net