We hope you love your new items, but if you need to exchange or return something, let us make it as painless as possible!
Feel free to contact your Stylist for assistance or easily Do It Yourself below.
Returns are accepted within 30 days from the date your order was shipped (the date on your packing list)
Exchange Orders = Free Return Shipping (Regular priced items and Hot Flash items only)
see exchange options below.
2) If you feel like walkin' on the wild side, you can return your original to KOKOON, including a note with a request for the item/size you want in exchange.
To Return for Refund:
1) If using a KOKOON Return Label, a $5.95 return shipping chargeback will be deducted from your refund per order.
*Please note~original shipping charges are neither credited nor refunded.
For all Returns:
Or Use your own return method: Please use a track-able and insured shipping method as we are not responsible for return merchandise not received at our warehouse.
2508 24th Ave S
Minneapolis, MN 55406.
Did we mess up?
Please forgive our humanity and of course the return shipping is on us. Just put a note in your return so we know.
Thank you so much for your support and your business, from everyone at KOKOON!!