KOKOON New Return Policy (for orders placed starting August 10th)
We hope you love your new clothes, but should you need a return, please complete your return right away, so another shopper may enjoy that item. Thank You!
Request a return within 14 days from the SHIP DATE on your packing list.
Items must be in new condition ~ unaltered, unworn and unwashed, with original tags attached.
Once approved you will receive an RMA# and return label.
Items must be received in our warehouse within 21 Days from the SHIP DATE.
Exchange or Merchandise Credit is Free (one time per original order) when you use our Pre-paid Return Label *Except Sale Items, see below
Sale Items and Refunds: the Client is responsible for returning items or use our Pre-Paid label for $5.95. Sorry, we do not refund original shipping charges.
1. Items will be inspected upon return and must be in new condition; unaltered, unworn, unwashed, and with original tags in place.
2. Items received in our warehouse without prior authorization, not in new condition, and/or past 21 days, are subject to be shipped back to the client.
3. Special Order Surcharges and are not refundable in any form.
4. Expired discounts and Notes cannot be credited back nor rolled forward.
5. Gift Cards cannot be returned.
6. Your refund will be credited to the original form(s) of payment used to make the purchase. Please allow 3 to 5 business days, plus additional 5 to 10 days from your institution.
7. We cannot refund or credit lost returns; be sure to use a trackable and insured method.
Need an Exchange?
Things sell out quickly! Best options:
1) Request your exchange within 3 to 5 days of receipt.
2) Follow the prompts in the Return Center. Be precise about the item you'd like in exchange…style#, name, color/print, size.
3) If we have it we will reserve the item for you for 14 Days from the Ship Date on your packing list. After that it is automatically taken off hold, so be sure to get your items back to us by then so we can ship your replacement.
4) Alternatively, place a new order for the item you want and follow the regular return/exchange instructions.
If you have a question, email us at: firstname.lastname@example.org
HOW TO RETURN:
1) Go to our RETURN CENTER to start the process and follow the screen prompts.
2) Once approved you will receive an email with your RMA# and Return Label.
Follow the Instructions in the email.
Thank you for your business and allowing us to design limited edition, ethically Made In The USA clothing!