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Return Policy

We hope you love your new items, but if you need to exchange or return something, let us make it as painless as possible!
Feel free to contact your Stylist for assistance or easily Do It Yourself below.

Returns are accepted within 30 days from the date your order was shipped (the date on your packing list) 

Exchange Orders = Free Return Shipping (Regular priced items and Hot Flash items only)
see exchange options below.  

Exchange Options

1) KOKOON is a small batch design company ~
To ensure you do not miss out on the limited edition style you want, your BEST BET is to purchase your new size/style outright, and send back your original for a refund. 
In the return package, just include a note with your new order number.  We'll be happy to refund the original piece AND the original shipping charge so you aren’t paying for shipping twice. Just let us know the new order number.  

2) If you feel like walkin' on the wild side, you can return your original to KOKOON, including a note with a request for the item/size you want in exchange. 
If we can fill it, we will.  
If we can't, we will be in touch with your options to either refund or issue a merchandise credit.

3) Exchange for Merchandise Credit  

Click Here to generate a KOKOON RETURN LABEL

 

To Return for Refund: 

1) If using a KOKOON Return Label, a $5.95 return shipping chargeback will be deducted from your refund per order.


2) If using your own return method, of course we will not deduct the $5.95 return shipping charge from your refund.

*Please note~original shipping charges are neither credited nor refunded. 


(Clearance and Steal of the Week items may be returned for refund only)

 

Return to: 
KOKOON
2508 24th Ave S
Minneapolis, MN 55406 

 

For all Returns:

  • Please include the Packing Slip included in your original package! 
  • Please allow up to 5 business days to process once we receive it.
  • Sorry, Special Order Surcharges are not eligible for refund or store credit. 
  • Items received after 30 days will be issued a Merchandise Credit with shipping fees deducted from credit.
  • Items must be new, unworn, unaltered, with tags intact.  
  •  

    Click Here to generate a KOKOON RETURN LABEL

     

    Or Use your own return method: Please use a track-able and insured shipping method as we are not responsible for return merchandise not received at our warehouse.

    Return to: 
    KOKOON
    2508 24th Ave S
    Minneapolis, MN 55406. 

    Did we mess up? 
    Please forgive our humanity and of course the return shipping is on us. Just put a note in your return so we know. 

    Thank you so much for your support and your business, from everyone at KOKOON!! 

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